All information on this website is provided for informational purposes only and Trusted Plumbing has made reasonable efforts to ensure that information provided on this website is accurate at the time of inclusion. However, there may be inadvertent and occasional errors for which Trusted Plumbing apologises.
This website may contain links to websites maintained by other organisations. Trusted Plumbing makes no warranty or representation as to the accuracy (or any other aspect) of the information on those websites. Links to other websites should not be construed as an endorsement or recommendation of any information on those websites.
Trusted Plumbing makes no representations or warranties of any kind about the information provided on its website or via hypertext links or any other item used either directly or indirectly from the Trusted Plumbing website and reserves the right to make changes and corrections at any time, without notice. By accessing this website, you agree that Trusted Plumbing is not responsible to you or any third party for any loss suffered in connection with the use of this website (or any of the content contained herein) including, but not limited to, the transmission of any computer virus.
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Acceptance
Receipt of instructions from the customer for the supply of goods and services constitutes an agreement to our terms and conditions.
Materials Charges apply for time spent collecting materials for jobs. Should our tradesperson need to leave the site for additional materials, this time is billable from departure to return. Material costs are billed per job, based on the supplier’s recommended retail prices.
Travel Fee For material collection over 20KM from the customer’s address, an additional charge of $30 + GST may apply to cover fuel and maintenance.
Payment Options Payments are accepted through:
Payment Terms
Full payment for goods and services is due by the invoice due date.
Late payments may incur interest at 5% above the bank’s overdraft rate.
The customer is responsible for all costs incurred in enforcing this agreement, including legal and debt collection fees.
Invoices are due upon job completion or by the agreed payment date.
Goods remain our property until full payment is received. We reserve the right to reclaim goods for invoices unpaid after 30 days.
Disputes must be raised within seven days by calling +64 22 476 2261. We reserve the right to amend any undercharged invoices within 7 working days of the invoice date and will request payment of the balance.
Cancellations Rescheduling is free, but cancellations within 24 hours of the job may incur a fee. If a tradesperson is dispatched or arrives on-site, a minimum charge applies regardless of work completion.
Warranty
We provide a 12-month workmanship warranty on new installations. This does not cover maintenance or repair. Manufacturer warranties apply to products supplied and installed by us.